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Do you crop the face in the photo for me?
We crop the face out of the photo for you! For custom face design, we’ll only remain the face on the product by default, so all the other details in your photo will be removed. Just send us a high-quality photo and we'll do the rest!
If you have other requirements for your design(eg. Keeping/removing your accessories, hat, or collar in your photo), please kindly leave a note when placing the order.
Can I see a preview of my product?
Yes, you can ask for a preview when placing a order. And there will be an extra $3 charge for the preview. Please rest assured, if the picture you uploaded doesn’t work, we will email you for another photo. Please kindly provide with a high resolution photo that is not blurry or grainy.
How many faces can I print on a product?
To get the best quality of printing, we recommend you to upload a picture of one face. You can also upload a picture of 2-3 faces, but it will be smaller than usual. If number of face images shown on the design is exceed, there will be an extra $2 charge for each additional face.
If you would like to print more than one face on your product, please feel free to email us (firstname.lastname@example.org) for advice before ordering.
How long will it take to get my order?
In general, it takes 3-6 business days for production and 6-10 business days for delivery.
Can your products be shipped internationally?
Yes, we are glad to receive orders from all over the world. And no matter which country you are from, we will arrange the shipment for you. It usually takes 3-6 business days for production. The shipping fee and the exact shipping time depends on the delivery address.
What payment methods do you accept?
Is the payment safe?
Yes, absolutely! To ensure a safe online shopping experience, we use standard internet encryption technology - SSL to scramble your personal data when you transmit it to us. PayPal is in full compliance with the PCI standards and can be used safely.