Refund Policy

Thank you for shopping with us. We strive to provide you with the best quality products and services. Please read our refund policy carefully before making a purchase.

Customized Products:
Due to the personalized nature of our custom-made apparel and accessories with prints, all sales are final. We do not accept returns or exchanges after purchase.

Cancellation Policy:
You may cancel your order within 48 hours of purchase for a full refund. Cancellations after production has commenced will not be eligible for a full refund. 
Please verify all order details before finalizing. Modifications can be made within 48 hours of purchase at no charge. Later changes require order cancellation with a 24% restocking fee.

Order Issues:
If you experience any of the following within 7 days of delivery:

Printing defects

Color inaccuracies

Product quality issues

Shipping damage (caused by third-party carriers)

Please contact our customer service team with photo evidence. We will offer either:

1. 100% full refund

2. Free remake and reshipment

All approved refunds will be processed within 7 business days

Exceptions:

We cannot accept responsibility for:

Incorrect shipping addresses

Size/style/color selection errors

Customer preference changes

Other reasons due to the buyer's responsibility

Refund Process:
Refunds will be issued to your original payment method within 7 business days of approval. Note that depending on your financial institution, it may take 3-5 additional business days for funds to reflect in your account.

Contact Us:
For any policy questions or assistance, our customer service team is available customfaceshirt@outlook.com during business hours. We appreciate your trust in our products and service.